If you are buying fresh flowers online, you are not alone; most companies that sell fresh flowers have policies that will return your money in case of flowers arriving in bad shape, since fresh flowers are a perishable good.
In most of the times, companies have regulations that if your roses or flowers arrive in bad shape you must contact the company in the next 12 or 24 hours (of receiving the product) to report this claim. Make sure when buying, that the company you are buying from has a “quality guaranty” or a policy that mentions that you will be able to report a claim if the roses or flowers arrive in bad condition.
At MR Roses Farms site, under refund and cancellation policy, there is a way to dispute if your flowers arrive in bad shape:
If the product comes damaged for reasons other than shipping such as: petal, stem or foliage disease, please contact us immediately. Contact a MR Roses representative (firstname.lastname@example.org) with any claim by phone within 6 hours of receiving your order.
In order to make sure that you will be happy with your online flower purchase, be sure that you find the company’s customer support page and/or policy. Read it carefully and make sure that there is a way you can contact them. Also look for limitations and exceptions to their services, delivery times, and quality assurances.